To listen
to the audio commentary of the seminar, the Real
Audio RealPlayer G2 is necessary. You can download the RealPlayer
G2 for FREE at www.realaudio.com.
Make sure you have the system
requirements to run the Real Audio Player. A more powerful version
that includes support is also available for $29.95.
Trouble
Shooting (after the Player has been installed)
Player doesn't download when you click on "Audio"
- This can be a problem with our server, your connection to the internet,
your computer, or any combination of the above. You can shut down, and
try again; or, wait 15 minutes and try again. We have noticed that sometimes
everything works perfectly, and on other occasions, it works in slow
motion.
"Garbled"
talk - Because this is not a "perfect" technology, you
may experience garbled "talk" from time to time. Luckily,
this is usually easy to fix. Simply hit "pause", and then
"play". This usually works. If not, shut down and try again.
If this doesn't work, go the RealAudio support
page for help.
It looks
like it is playing, but I don't get sound - Check to see if your
speaker volume is turned up. Are your speakers plugged in?
All
the charts don't load - Our solution to this is simply to shut down
and try again.
"The
sound is intermittent -- on and off -- and I get cut off after a minute
or so." - Sometimes with this problem, you will also get a
"net congestion" message. The problem is your ISP does not
have enough bandwidth. Again, there is a simple solution. Switch ISPs.
PC magazine recommends AT&T Worldnet's performance (800/967-5363)
as "outstanding". IBM (800/821-4612) is also rated as "outstanding".
IBM, however, does not offer unlimited access whereas AT&T does.
Please
let us know if you are experiencing difficulty -- what you did; what
happened.
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